Privacy Policy

Last updated: 2026

This Privacy Policy describes how Xcent Innovations (OPC) Private Limited collects, uses, and protects your information when you interact with our services, including our WhatsApp-based applications.

1. Information We Collect

• Name and phone number (via WhatsApp)
• Email address (if provided)
• Message content and communication history
• Technical data such as IP address and logs

2. How We Use Information

• To respond to user inquiries via WhatsApp
• To provide customer support and services
• To send transactional and service-related messages
• To improve our platform and services

3. WhatsApp Communication

We use WhatsApp services provided by Meta Platforms, Inc. By interacting with us on WhatsApp, you agree to receive messages related to your inquiries or services.

We do NOT send spam or unsolicited messages. Messages are only sent when:

• You initiate the conversation
• You provide explicit consent

4. Data Sharing

We do not sell or rent your personal data. We may share data with trusted third-party providers such as:

• Meta (WhatsApp Business API)
• Cloud hosting providers
• Email service providers

5. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.

6. User Rights

• You can request access to your data
• You can request correction or deletion
• You can opt-out of communication anytime

7. Data Retention

We retain user data only as long as necessary for providing services and complying with legal obligations.

8. Contact Information

XCENT INNOVATIONS OPC PRIVATE LIMITED
Email: [email protected]

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.